Return Policy

Purchases made on insolife.com may be returned within 60 days of purchase by contacting service@insolife.com. We will provide a return authorization number as well as shipping instructions for your return package. Return shipping and handling charges are the customer's responsibility.

REFUND

Refunds are only available for non-personalised or non-customised product.

We can only accept non faulty items returned to us within 60 days of purchase. All items must be returned to us before a refund or replacement is issued. Please thoroughly inspect any item your order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. You will receive a refund within 3 working days after we receive the returned items. Delivery charges are non refundable unless the item purchased is faulty or incorrect.

Damaged Products:

When your insolife.com order arrives, please inspect the package for any damage. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged, please contact us immediately at service@insolife.com. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged product for inspection. If, after having examined the product, we confirm that it is damaged, we will provide you instructions for returning the damaged product to us at our expense and issue a refund for the price you paid for the product to the original purchaser’s method of payment. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.