INSOLIFE goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, ensuring that we provide the highest levels of responsiveness to you at all times.

Returns Policy

Purchases made on insolife.com may be returned within 60 days of purchase by contacting service@insolife.com. We will provide a return authorization number as well as shipping instructions for your return package. Return shipping and handling charges are the customer's responsibility.

REFUND

Refunds are only available for non-personalised or non-customised product. We can only accept non faulty items returned to us within 60 days of purchase. All items must be returned to us before a refund or replacement is issued. Please thoroughly inspect any item your order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable unless the item purchased is faulty or incorrect.

Damaged Products

When your insolife.com order arrives, please inspect the package for any damage. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged, please contact us immediately at service@insolife.com. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged product for inspection. If, after having examined the product, we confirm that it is damaged, we will provide you instructions for returning the damaged product to us at our expense and issue a refund for the price you paid for the product to the original purchaser’s method of payment. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.

Shipping Info

Shipping Cost:
VIP Express Shipping (5-10 business days): Free Shipping
Shipping Time:
VIP Express Shipping: 5-10 business days

Note：Affected by Covid-19, there will be some delay on the delivery.

Delayed packages：
1.If you don’t receive your package within 30 days since the posting day, please email us at service@insolife.com and we will make the necessary arrangements.
2.If your package was lost, we will send you a replacement free of charge.