Refund and Returns
Return Policy
At insolife.com, we are committed to ensuring your satisfaction with every purchase. Should you need to return an item, please follow our straightforward return process:
Return Window: You have a 30 day window from the date of purchase to return your item. This extended period allows you to make a return without any hassle.
Initiating a Return: To initiate a return, please send an email to service@insolife.com. Upon receiving your request, we will promptly provide you with a Return Authorization Number (RA Number) and detailed shipping instructions to guide you through the return process.
Return Shipping and Handling: The cost of return shipping and handling is the customer’s responsibility. We recommend using a traceable shipping method to ensure the safe return of your item.
Refund Policy:
We offer refunds for non-personalized or non-customized products only.
We accept returns of non-faulty items within 30 days of purchase. A refund or replacement will be issued once we have received the item in its original condition and fit for resale.
Upon receipt and inspection of the returned items, a refund will be processed within 3 working days. Please note that original delivery charges are non-refundable unless the item is faulty or incorrect.
Inspecting Items: Upon receiving your order, inspect it promptly for any discrepancies or damages. We must be notified of any issues within the 30 day return window to process a return or exchange.
Damaged Products: If your order arrives with visible damage, contact us immediately at service@insolife.com with your order number, email address, and phone number for swift assistance. Keep the original shipping package and the damaged product for inspection.
If we confirm the product is damaged after inspection, we will provide instructions for returning the item at our expense. A refund for the product’s price will be issued to the original purchaser’s payment method.
While original shipping and handling charges are non-refundable, we will cover the cost of shipping for any replacement items, which will be sent to you free of charge.
Important Notes:
Ensure that all returned items are in their original packaging and condition to qualify for a refund or exchange.
Customized and personalized items are non-returnable due to their unique nature.